Order Policy

Everything you need to know concerning your order.

Payment Terms

Pre-Paid Deposit

Pre-Paid deposits may be required for certain orders. The pre-paid deposit may be necessary, as 3BM, Inc. must purchase the goods ordered from a vendor, causing 3BM, Inc. to front the cost of the order. The pre-paid deposit ensures that 3BM, Inc. will have at least the cost of the goods covered in an event that the customer does not fulfill their obligation at the completion of the order. If required, a minimum deposit of 50% must be paid at the time the order is placed; with remaining balance due on delivery.

All online customers must pay in full at time of order.

Purchase Orders

A purchase order (PO) is required for all government/school account customers, and all corporate customers. A valid PO should be faxed or emailed to 3BM, Inc. by the party responsible for paying the balance of the order. A valid PO consists of: a number, name of the corporation, name of the person placing the order, date that the order was placed, total number of items, total price of the goods ordered, and authorized signature of the person paying on the goods.

Net Terms

3 Blind Mice, Inc. reserves the right to establish net terms for pre-approved customers. These customers are required to set up terms of payment with the 3BM, Inc. accounting office. These accounts will be required to fill out a credit application, and a personal guarantee, which will be kept on file at 3BM, Inc. The terms will be based on the needs of the customer and the needs of 3BM, Inc., and will be set on an individual basis. A finance charge of 1.5% per month (18% APR) will be assessed on unpaid balances beyond established terms. 3BM, Inc. reserves the right to revoke terms at any time and for any reason without prior notification.

Online Customers

Payment policy for these customers is full payment including shipping and any incoming freight charges at the time that the order is placed.

Payment Types

3 Blind Mice, Inc. accepts payment via:

  1. Cash, Certified Checks, or Money Order
  2. Purchase Orders (terms will be established for Qualified Customers)
  3. Credit Card Via PayPal.
    • If you are paying by credit card, you will receive 2 emails:
      • Invoice will be attached requesting payment
      • Request for payment via PayPal with instructions on how to pay via credit card

Refund Policy / Restocking Fees

3BM, Inc. stands behind the quality of all of our products. Unfortunately, irregularities and mistakes may occur during the manufacturing and art process. When this happens, the customer may be refunded for the goods if 3BM Inc. is notified within 30 days. 3BM Inc.’s management reserves the right to approve or disapprove all refund requests. A restocking fee of 20% will be assessed to all cancelled orders without exception.

It is common practice that all screen printed and embroidered goods are non-refundable due to the personalization of the goods.


Shipping

Methods of Shipping

3BM, Inc.’s preferred method of shipment is UPS. However 3BM will use other vendors if necessary. 3BM, Inc. can and will use other carriers at the customer’s request. The delivery schedule for goods to be received from shipment date is based on the shipment schedule established by the carrier.

Shipping Charges

Charges for shipping will vary based on the size, weight, and destination of the package. The customer will be informed of the approximate charge for freight when placing the order. 3BM, Inc. can also ship goods using the shipper number of the customer. The customer must contact the sales representative to set up this service.

Online customers must pay for shipping in advance to the goods having been sent.

Over-runs

When dealing with promotional items, we aim to always ship exact quantity you order. However, due to the difficulty of manufacturing exact quantities, we reserve the right to ship and invoice +/- 5% of the requested quantity. We are able to make special provisions if you need an exact quantity; and this must be clearly stated in the Purchase Order. Please call for details as an additional charge may apply.